Everything you need to know about playing on jilivet — from account setup and deposits to bonuses, games, and responsible gaming. Browse by category or scroll through all FAQs below.
Creating a jilivet account is quick and straightforward. Visit the jilivet platform and click the Register button. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting, verify your email address via the confirmation link we send you.
Once your email is verified, you'll need to complete KYC (Know Your Customer) identity verification before you can make your first deposit. This involves uploading a valid government-issued ID — a Philippine passport, driver's licence, or SSS/UMID card are all accepted. KYC is typically reviewed within 24 hours.
Remember: You must be at least 21 years old to register and play on jilivet. This is a strict requirement under Philippine law.
jilivet accepts the following Philippine government-issued IDs for identity verification:
You may also be asked to provide proof of address (a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. All documents must be clear, unedited, and fully visible. Blurry or cropped images will be rejected.
Go to the jilivet Login page and click "Forgot Password". Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes.
If you no longer have access to your registered email, contact our support team at [email protected] with your account details and a copy of your ID for identity verification.
No. jilivet strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances or bonuses.
If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue before it affects your access.
jilivet supports the most popular payment methods used by Filipino players, all transacted in Philippine Peso (₱):
All transactions are processed in Philippine Peso. No currency conversion fees are charged by jilivet.
The minimum deposit on jilivet is ₱100 for GCash and PayMaya. For bank transfers (BPI, BDO, Metrobank), the minimum deposit is ₱500. There is no maximum deposit limit, though large deposits may trigger additional verification checks in compliance with anti-money laundering regulations.
Withdrawal processing times depend on your chosen method:
Withdrawals are only processed after your KYC verification is complete. The withdrawal must be made to the same account or wallet used for your deposit. The minimum withdrawal amount is ₱200.
Common reasons for a delayed withdrawal include:
If your withdrawal has been pending for more than 3 business days, contact our support team at [email protected] with your transaction reference number.
jilivet offers a wide range of games for Filipino players, including:
New games are added regularly. Check the jilivet Casino lobby for the latest additions.
Yes — jilivet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser. No app download is required, though a dedicated app may be available — check the jilivet homepage for the latest download options.
For the best mobile experience, use a stable WiFi or LTE connection, especially for live dealer games and sports betting where real-time data is important.
All slot and RNG-based games on jilivet use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, or game outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories.
Live dealer games are streamed in real time from professional studios, with human dealers managing every hand, spin, or draw — providing full transparency.
jilivet offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are credited in Philippine Peso and are subject to wagering requirements before withdrawal.
Always read the full bonus terms before claiming any promotion. Wagering requirements, game restrictions, and expiry dates apply to all bonuses on jilivet.
Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.
Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute less. Check the specific bonus terms for details.
jilivet provides a full suite of responsible gaming tools accessible from your account settings:
For more details, visit our Responsible Gaming page.
To self-exclude, log in to your jilivet account, go to Account Settings, and select Responsible Gaming. Choose the Self-Exclusion option and select your preferred duration: 6 months, 1 year, or permanent. The exclusion takes effect immediately and cannot be reversed during the chosen period.
If you need urgent assistance or cannot access your account, contact our support team directly at [email protected] and we will process the exclusion on your behalf.
PAGCOR also provides responsible gaming resources and support for Filipino players experiencing gambling-related difficulties.
The minimum age to register and play on jilivet is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. All accounts are subject to mandatory KYC age verification, and any account found to belong to a player under 21 will be immediately suspended and all funds returned.
If you suspect a minor has accessed jilivet, please report it to [email protected] immediately.
Can't find the answer you're looking for? Our Filipino support team is available 24/7.
Average response time: under 2 hours
// Trusted by over 2.4 million Filipino players across Manila, Cebu, Davao, and beyond
Top up your jilivet account in seconds using GCash or PayMaya — the payment methods most Filipinos already use every day. No bank account required.
Our support team is made up of Filipino staff who understand local players' needs. Get help in English any time of day or night — no bots, real people.
jilivet uses industry-standard SSL encryption and strict KYC verification to protect every player's account, funds, and personal data.
Play slots, bingo, live casino, and sports betting from your smartphone — no app download needed. jilivet works perfectly on any Android or iOS browser.
All transactions on jilivet are in ₱ PHP. No currency conversion, no hidden fees. What you deposit is what you play with — simple and transparent.
Deposit limits, session timers, self-exclusion, and reality checks are all built into every jilivet account — free, instant, and always available.
Our support team is ready to assist you — or jump straight into the action and explore everything jilivet has to offer Filipino players.
Must be 21+ to play. Gambling is for entertainment only. Play responsibly.